Indian e-commerce giants Flipkart and Bigbasket are building AI-powered storefronts that enable autonomous shopping through platforms like ChatGPT. Their AI agents can search for, order, and pay for products on behalf of users, marking a shift toward "agentic commerce."
However, this innovation raises unresolved questions under Indian law, including consumer consent, liability for incorrect purchases, and payment dispute resolution. On the positive side, autonomous shopping agents could save time for busy urban consumers and help those less familiar with complex e-commerce interfaces access better deals.
Try it for 20 minutes this weekend. Find where it breaks — that's your value.
Source: Economic Times Tech