When the Department of Veterans Affairs denies a disability claim, veterans often feel stuck. However, the Higher-Level Review (HLR) option offers a chance for a fresh look without starting from scratch. In this episode, we break down how HLR works and when it's the best move.
What Higher-Level Review Actually Does
HLR sends your case to a more experienced reviewer who examines the entire file anew. The key rule: no new evidence can be submitted. This forces both the reviewer and the veteran to focus solely on the evidence already in the record.
De Novo Review: Starting Fresh Without New Evidence
The reviewer conducts a de novo review, meaning they evaluate the claim from scratch, independent of the prior decision. This can catch errors or oversights the first rater made.
When HLR Is the Right Choice
HLR is ideal when you believe the VA misinterpreted or overlooked existing evidence. It's not suitable if you have new evidence to add; in that case, a supplemental claim would be better.
The Informal Conference: Speaking Directly With the Reviewer
A unique feature of HLR is the option to request an informal conference. During this call, you (or your representative) can point out specific errors in the initial decision. This direct dialogue can be powerful in clarifying misunderstandings.
How to File: VA Form 20-0996
Filing is done using VA Form 20-0996, available online. You must submit it within one year of the date on your decision letter. Be sure to check the box if you want an informal conference.
After the Decision: Your Next Options
If the HLR doesn't go your way, you can appeal to the Board of Veterans' Appeals or file a supplemental claim with new evidence. Each path has its own timeline and rules.
Quiz Time
Test your knowledge: What is the deadline for filing a Higher-Level Review? Answer: One year from the date of the decision letter.
For more details, watch the full video or consult a VA-accredited representative.