A family member has shared a frustrating ordeal with ScottishPower after the energy supplier sent six cheques addressed to their late brother, who passed away several months ago. Despite notifying the company of the death, the cheques continued to arrive, each one made out to the deceased individual. The relative, who wishes to remain anonymous, described the experience as "insensitive and distressing."
ScottishPower has apologized, stating that the payments were part of an automated process and that they are reviewing their procedures to prevent such errors in the future. The company has assured the family that the funds will be redirected to the correct recipient.
This incident highlights ongoing concerns about how utility companies handle customer data after a bereavement, with many families facing similar bureaucratic hurdles during an already difficult time.