Lloyds Banking Group has apologized after a widespread outage struck its mobile app and online banking services, affecting customers across Lloyds Bank, Halifax, and Bank of Scotland.
Starting around 11:15 BST, users began reporting issues on Downdetector, a platform that tracks service disruptions. Many customers found themselves locked out of their accounts, unable to log into the app or website.
On social media, Lloyds Bank acknowledged the problem, posting: "We're aware some customers are having issues with our app and online banking. We're really sorry about this. We're working hard to fix it and will let you know as soon as we're back to normal."
Halifax also responded to a customer complaint, stating: "Some customers are having issues with accessing our Mobile App right now. Bear with us as we fix this."
Those who managed to open the app encountered a 503 error message, which indicates that the server is temporarily unable to handle requests. The app itself displayed a notice: "Sorry, we're having a few technical problems. Logging in again may fix the issue, but if this doesn't help, please try again later."
Frustrated customers shared their experiences online. One user said the outage occurred as she attempted to send money, while another reported being unable to access online banking on both the app and the website.
Lloyds Banking Group, which serves approximately 26 million customers, is the UK's largest retail and commercial banking provider. This incident follows a previous glitch in March that exposed nearly half a million customers to seeing other people's transactions or having their own data shared.
The bank has not yet provided an estimated time for full restoration but continues to work on resolving the issue.