Otter.ai has introduced a new feature that lets users search across multiple enterprise tools — including Gmail, Google Drive, Notion, Jira, and Salesforce — using natural language queries, creating a unified layer for workplace information retrieval.
This cross-enterprise search goes beyond Otter's core meeting transcription service, allowing users to find data from emails, documents, project tickets, and customer records alongside meeting notes. The tool aims to reduce time wasted switching between apps and hunting for scattered information.
However, the integration raises significant data privacy and security concerns. Granting an AI assistant broad access to email, project management, and CRM data simultaneously expands the potential attack surface. Otter.ai has not yet publicly detailed what safeguards are in place to protect sensitive enterprise data.
Despite the concerns, the potential productivity gains are substantial. A unified AI search layer across workplace tools could meaningfully cut down context-switching, helping workers find what they need faster.