As artificial intelligence reshapes society, public libraries are stepping up as unexpected but vital hubs for AI literacy, according to Mila Gascó‑Hernández, a research director at the University at Albany's Center for Technology in Government (CTG). In a recent discussion, Gascó‑Hernández highlighted how libraries nationwide are helping communities understand and engage with AI, ensuring that the technology benefits everyone—not just tech-savvy elites.
Drawing on a multi-year research project, she explained that libraries advance AI literacy through three main strategies: raising awareness about AI's risks and benefits, building practical skills for everyday use, and creating safe, trusted spaces for civic dialogue around emerging AI initiatives. These efforts help level the playing field, especially for underserved populations who may lack access to other educational resources.
Despite facing resource constraints, libraries are demonstrating creativity by forming partnerships with universities, community organizations, and leveraging grant funding. Gascó‑Hernández emphasized that libraries' unique position as neutral, accessible community anchors makes them ideal platforms for fostering informed public participation in AI governance.
"Public libraries are proving they are not just about books anymore—they are about building an informed citizenry capable of navigating the AI era," she said. The conversation underscores the critical role these institutions play in ensuring that the benefits of artificial intelligence are distributed equitably across society.