In the latest episode of the RevOpsAF podcast, host Camela Thompson sits down with Zach West, founder of PatchOps, to explore a provocative idea: what if your next RevOps hire isn't human? West is building AI agents that function like senior consultants, and he argues that the playbook applies to any in-house RevOps team.
West explains that domain expertise remains the key differentiator in an AI-powered world. The real value comes from building a knowledge base that turns a generic large language model into a senior operator. He advises resource-strapped RevOps teams to start small, focusing on the areas where AI can have the biggest impact today.
A central theme of the conversation is the difference between leveraging AI and relying on it. West emphasizes that understanding this distinction matters more than the tools themselves. The episode offers practical insights for teams looking to integrate AI agents into their workflows without losing the human touch that drives strategic thinking.