The Two Words That Will Only Make an Angry Person More Furious

When someone is angry, the worst thing you can say is "calm down." According to conflict resolution experts, this phrase is perceived as dismissive and invalidating, often escalating the situation rather than diffusing it. Instead, acknowledge the person's feelings with empathy and offer a solution-focused approach. For example, saying "I can see you're upset, let's work through this together" can help de-escalate tension. Remember, the goal is to understand, not to control.