Wipro Limited is hiring for the role of Service Desk Analyst L1 in Bengaluru, open to both freshers and experienced professionals in 2026. This IT support position serves as the first point of contact for users, handling technical issues via calls, emails, and chat.
Key Responsibilities:
- Handle customer queries through calls, email, and chat
- Troubleshoot software, hardware, and system issues
- Create and manage tickets
- Follow SLA, TAT, and service desk processes
- Escalate issues when required
Required Skills:
- Service Desk / IT Support experience
- Basic networking and troubleshooting skills
- Strong communication skills
- Familiarity with ticketing tools
- Customer handling ability
Job Details:
- Role: Service Desk Analyst L1
- Location: Bengaluru
- Company: Wipro
- Job Type: IT Support
This role offers an entry point into the IT industry, the opportunity to work with global clients, and strong career growth. To apply, visit the official Wipro careers page.
Note: The application link was provided in the original post.