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ScottishPower owes me £1,000 in solar panel payments

Lifestyle
July 1, 2026 · 1:30 PM
ScottishPower owes me £1,000 in solar panel payments

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It took ScottishPower seven months after confirming it had the required data to register your ownership, and a further month before it instructed a customer to register for its payment portal. Photograph: Timon Schneider/Alamy

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It took ScottishPower seven months after confirming it had the required data to register your ownership, and a further month before it instructed a customer to register for its payment portal. Photograph: Timon Schneider/Alamy

Consumer championsScottishPower

ScottishPower owes me £1,000 in solar panel payments

For months I’ve been trying to receive my FIT payment, which should be more than £1,000

Anna Tims

Wed 1 Jul 2026 02.00 EDT Last modified on Wed 1 Jul 2026 03.09 EDT

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**I moved into my new house 14 months ago, and soon afterwards applied to****ScottishPower, with whom the solar panels are registered for a feed-in tariff (**Fit), for transfer of ownership of the panels and the tariff.

After many emails back and forth, I got a response saying they had all the information required.

That was10 months ago and I’ve yet to receive any payment. I should be owedmore than £1,000 by now.

DC, North Yorkshire

ScottishPower refuses to believe that my father has died Read more

ScottishPower’s glacial approach to Fit transfers is already familiar. In March, I reported on a widow who was deprived of the payments she was duebecause the company failed to accept that her husband had died and failed to transfer ownership from his name to hers.

It took ScottishPower seven months after confirming it had the required information to register your ownership, and a further month elapsed before it thought to advise you to register for its payment portal, but system glitches have prevented you from doing so.

Your subsequent complaint was batted back to the Fit team, which, in your experience, requires up to 12 weeks to reply.

It took mere hours when I gave it a shove. You were called the next day and promised instant resolution and £1,575 of backdated payments plus £200 in goodwill.

A further month dragged on before the money arrived. ScottishPower blamed an “administrative error”, admitted service shortfalls and told me transfer of ownership should take eight to 10 weeks, with payments following within three.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.

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Comments (87)

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Comments (87)

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Guardian Pick

"Transfer of ownership should take eight to ten weeks" - and there lies the problem. I'd be amazed if the actual admin involved took eight to ten minutes. Our acceptance of slow, shoddy and uninterested service never ceases to amaze me.

Jump to comment

Clytemnestra326 hours ago

61

Guardian Pick

Yet another reason why these corrupt, parasitical private companies, including water and rail should be forced back into public ownership, oversight and transparent accountability. They just seem to do what they want until threatened with adverse publicity. I loathe them.

Jump to comment

Meckastemeduck5 hours ago

28

Guardian Pick

"Transfer of ownership should take eight to ten weeks" - and there lies the problem. I'd be amazed if the actual admin involved took eight to ten minutes. Our acceptance of slow, shoddy and uninterested service never ceases to amaze me.

Jump to comment

Clytemnestra326 hours ago

61

Guardian Pick

Yet another reason why these corrupt, parasitical private companies, including water and rail should be forced back into public ownership, oversight and transparent accountability. They just seem to do what they want until threatened with adverse publicity. I loathe them.

Jump to comment

Meckastemeduck5 hours ago

28

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